Rural Services | Contact Us  | Common Questions
New Connections or General Enquiries
Fill in the form below or give us a call

  Network Status Call us and select option 1
  Technical Support 1) Check the network status
2) Login to My Account and submit a ticket -or-
3) Call 06-929-9082
  New Connections or Sales Enquiries
Call 06-929-9082
Please fill in the form below before calling us about a new connection.

 Existing Customers

Submit a ticket from the customer portal (click here)
If you are an existing subscriber, please submit your query via the customer portal (click here)
To view the terms of service, click here

1 Enter your street address & click search
 - Include your street/rapid number
 - Rural Delivery numbers not accepted
 - Include your area/town/region
Eg. 123 Bush Road, Wallingford

Click + / - to zoom in
Drag the map so the red marker is over your house

We need the exact position to check the terrain around the building.
Fill in some info:

GPS Position
Drag the map

Any extra questions?

Check the details above are correct, 
and that you agree to our terms of service
Click submit to send your enquiry.
RBI2 New or Upgraded Coverage Areas
We have over 50 transmitter sites throughout Greater Hawkes Bay from Tutira in the north, to Porangahau in the south.
The map below shows some of our coverage which we have recently added or upgraded as part of the government RBI2 broadband project. You can contact us to find out if you are in coverage by filling in the form above.

Note that trees and hills will affect your coverage and we make no guarantee to provide service until it is installed and tested by the installer.

Our Office: 13 Carlyle Street, Napier 
(New Zealand Technology Group building)
Monday - Friday 9am - 5pm

Taylor Broadband is a New Zealand Technology Group Services Ltd company dedicated to serving Hawkes Bay

Goods and Services are charged in NZ Dollars