Rural Services | Contact Us  | Common Questions
Taylor Broadband is available in many rural areas of Hawkes Bay and coverage is expanding.
If you live in a community that wants broadband, we can help.

We work with local IT providers to create solutions
 
 
Overview
Antenna Types
  Outside Hawkes Bay
Common Questions

How is the broadband service delivered?
We use our own radio network with hilltop transmitters scattered around Hawkes Bay. A radio on your roof will receive a signal from a hilltop transmitter, which is connected to our network.

Can I have wireless around my house?
Yes, we supply a wireless router so you can roam around your house with a laptop, cellphone or tablet and access the internet.

Can I get or extend cellphone coverage?
Vodafone - purchase a "Sure Signal" box from a vodafone shop or their website. Plug it into the router we provide and you will have cellphone coverage around the house. This is a vodafone product and Taylor Broadband does not provide technical support. 

2Degrees - See their website for Wifi Calling to see if your phone is compatible. Simply connect your phone to Taylor Broadband wifi around the house.

Spark / Telecom - There are no options that we are aware of to extend cellphone coverage.

How big is the rooftop radio dish?
It depends how far away you are from our transmitter site. It is almost always smaller than a sky dish.

What do you mean by Line of Sight?
Our rooftop radio dish needs a 100% clear line of sight with no trees, hills or buildings blocking the signal path between the hilltop transmitter and the rooftop radio.

What is a Creative Install?
If you do not have clear line of sight to a transmitter, we can bounce a signal off a pump shed or other mains powered location and will quote the install costs for this.

How far away from a transmitter can I be?
We have successful connections up to 20kms from a transmitter site.

I have a satellite dish that we will be removing when we switch, can we use the same dish and cable?
Sorry no we cannot use them. Our rooftop radios are specially designed for our network, and the cable we use to bring the signal down into your house is CAT5 cable - not the coaxial cable typically used for satellite internet.

Can I paint the rooftop dish?
Yes you can - except the feedhorn that sticks out the front of the dish. Some smaller ones that we use are completely plastic and cant be painted.

How fast is the service?
We see typical download speeds between 10-50mbits. 

Can I use Voip or a VPN?
We cannot guarantee that corporate voip or vpns will work over the network, however many report success. We do not provide technical support for these.

Can I get a public or static IP address?
We do not offer static IP addresses however we can set up a static DNS address for you to use instead. Any port above 500 can be forwarded to an ip address between 10.1.1.200-254
Ports below 500 cannot be forwarded.
By default all connections will get a CG-NAT address. You can switch to public by calling our helpdesk.

If your camera or alarm system requires a static ip address, we suggest talking to your technician about a cloud based system. Viruses and Botnets have been known to infect camera and alarm systems, the most common being the Mirai virus. A reputable camera or alarm system will not require a static ip address or port forwards.

Can I use my own internal IP addressing?
This is a techy question which doesnt apply to most people.

Our rooftop radios will issue ip addresses in the DHCP range of 10.1.1.10 to 10.1.1.40
You should set static ip addresses to
10.1.1.60-10.1.1.80
subnet 255.255.255.0
gateway 10.1.1.1
dns 10.1.1.1

If you would like to use your own ip address scheme within your home, you simply need to purchase an ethernet router, and we will set its WAN port as the DMZ in your rooftop radio to eliminate double natting. You can run your own ip address scheme behind the router.

Can I move the dish after it has been installed?
Not at all. We can move it for you and if you move it yourself, or have a builder / roofing contractor move it, there will be penalty fees involved. A mis-aligned radio on one subscriber's roof can affect internet service for many other subscribers in the area so if you plan on renovating or replacing your roof, please call us first.

Is there a minimum contract length?
No however if you select a 24 month term, you can get a free installation and discount on some plans. 

Who owns the rooftop radio dish and other equipment?
Rooftop radio - We retain ownership and will collect this if you end your service. We retain the right to enter your property at a mutually agreed time to collect it.
Rooftop mast and cabling - This becomes your property once the installation has been paid for.
Router supplied by us - We will also collect the router if we supplied it at no charge.

Invoicing and Payments
On the first day of each month, we send out invoices to cover the same month.
Invoices are due on the 20th of each month.
Payment options include
 - internet banking / direct deposit
 - over-the-counter at BNZ
 - direct debit
 - credit card
If the invoice is not paid before the 21st of each month, late fees apply.


Email Settings

SETTING UP EMAIL ON AN IPAD OR IPHONE
CLICK HERE


Other Email Clients:
@ruralkiwi.com users:

pop3.ruralkiwi.com
username = full email address
password = supplied by us at setup
Port = 110
SSL = off, plain text authentication

smtp.ruralkiwi.com
authentication = enabled, use same as incoming
port = 2525
SSL = off, plain text authentication

@paradise @clear @farmside @yourdomain or @anotherisp settings
Please check with your email provider for their pop3 and smtp settings.
All reputable email providers will provide an smtp server so you can send emails on a port other than 25.
If your email provider does not provide smtp on a port other than 25, you should complain to them, and temporarily use smtp.ruralkiwi.com port 2525 with authentication switched off

I can receive email but I cannot send?
This typically happens when you have the wrong smtp settings in your email client - your email provider should give you the smtp settings that dont run on port 25.

Can I have port 25 unblocked?
We do not allow port 25 to be unblocked to prevent spam and junk mail originating from our network. You may use the smtp.ruralkiwi.com:25 as a smarthost or relay server.